Privacy policy
SnapMyCut runs the text number and web chat for barbershops. This page explains what we collect when you text a shop that uses SnapMyCut or use our web chat, why we collect it, who sees it, how long we keep it, and how to delete it.
What we collect
- Your phone number, and your name if you tell us.
- The messages you send to the shop and the replies you get.
- Photos you send: selfies and photos of cuts you like. We also keep the previews we make from them.
- Your appointments: barber, service, time, and whether you came in.
- If you use the web chat: a sign-in cookie and the type of browser you used.
- Counts of texts and previews sent, so shops and we can track usage and costs.
Why we use it
- To connect you with your barber and keep one conversation between you and the shop.
- To make haircut previews from your photos and share them with your barber.
- To book, change and cancel appointments, and to remind you before them.
- To keep the service working and safe, and to stop abuse.
We don't use your information for advertising, and we don't sell it.
Your photos and your face
- We don't create face prints, face templates or any other biometric identifier from your photos.
- Photos are kept in private storage. They're sent to an image model only to make your preview.
- If you send a photo of someone else's haircut, it's used only as a reference for your preview, and it's deleted on the same schedule as your own photos.
- We don't make previews of children.
Who can see it
- You.
- The shop you texted. Barbers see conversations with their own clients. The shop owner can see all of the shop's conversations.
- Companies that run parts of SnapMyCut for us, only to provide the service: Twilio for texts and sign-in codes, Vercel for hosting and file storage, Neon for our database, and the AI model providers we reach through Vercel AI Gateway to write replies and make previews.
- Others only when the law requires it.
Your mobile number and text opt-in
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party.
Reply STOP to a shop's text to stop all texts from that shop, and HELP for help. See the messaging terms.
How long we keep it
- Photos and previews: deleted after 30 days. A shop can choose a shorter time.
- Message text: deleted after 12 months.
- Your phone number and name: until you delete your data, or 24 months after your last message.
- Appointments: kept as the shop's business record. If you delete your data, they're no longer linked to you.
Delete your data
- In the web chat, open settings and choose Delete my data. It deletes your photos, previews, message text and contact details, and unlinks your appointments.
- Or ask your shop, or email us at support@snapmycut.com, and we'll do the same.
- Reply STOP at any time to stop texts.
How we protect it
- Photos are never posted at a public address. Links to them are signed and expire.
- The web chat signs you in with a code texted to your phone.
- Our logs record IDs, not your messages, phone number or photos.
Changes
If we change this policy, we'll post the new version here and update the date at the top.
Contact
Questions or requests: support@snapmycut.com.